DevRev, a customer relationship software company founded by former Nutanix CEO Dheeraj Pandey, has successfully raised $100.8 million in a Series A funding round led by Khosla Ventures. The company leverages artificial intelligence (AI) to enhance interactions among end-users, sellers, support teams, and product developers on a unified platform. Unlike traditional CRMs, DevRev uses AI-powered agents that handle tasks such as omnichannel conversations, ticketing, incident management, and code updates.
The Role of AI in DevRev’s Success
Vinod Khosla, founder of Khosla Ventures, praised the transformative potential of AI in enterprise customer support, emphasizing Pandey’s unique ability to integrate foundational models with enterprise systems. Navin Chaddha, Managing Partner at Mayfield Fund, highlighted DevRev’s collaborative approach and its role in the emerging cognition-as-a-service (CaaS) era.
A Diverse Global Team Driving Innovation
DevRev’s diverse global team includes experts from top universities and leading companies like Apple, Google, and Salesforce. The company’s AgentOS platform facilitates low-code integrations, making AI accessible for both new and experienced users.
Future Prospects and Valuation
The successful funding round, which brings DevRev’s valuation to $1.15 billion, reflects the company’s rapid growth, driven by deployments within the Global 500 and SaaS unicorn sectors. DevRev plans to continue expanding its investor base through smaller, more frequent funding rounds.DevRev Joins AI Unicorn Club with $100M+ Series A Funding
DevRev, a next-generation customer relationship software company founded by former Nutanix CEO Dheeraj Pandey, has officially joined the unicorn club by raising $100.8 million in a Series A funding round led by Khosla Ventures. This substantial investment underscores the growing confidence in DevRev’s unique approach to reimagining CRM (Customer Relationship Management) through the power of artificial intelligence (AI).
Unlike traditional CRM tools that often operate in silos—separating product teams from support agents and users—DevRev integrates these functions into one AI-powered unified platform. Its core product, AgentOS, uses advanced AI agents to automate and streamline crucial business processes such as omnichannel communication, ticket resolution, incident management, and even code updates. This integrated platform enables a seamless flow of information between end-users, sellers, support teams, and developers, eliminating friction and accelerating issue resolution and customer satisfaction.
The Role of AI in DevRev’s Success
DevRev’s transformative potential lies in how it combines foundational AI models with enterprise workflows to elevate customer experiences and internal collaboration. Vinod Khosla, founder of Khosla Ventures, highlighted that Pandey possesses a rare combination of technical depth and enterprise understanding, making him uniquely positioned to lead this AI revolution.
In a world moving toward Cognition-as-a-Service (CaaS)—where intelligent systems augment human decision-making across functions—DevRev’s collaborative and AI-first design stands out. Navin Chaddha, Managing Partner at Mayfield Fund, emphasized that the company’s architecture is purpose-built for the next decade of AI-led enterprise transformation.
A Diverse Global Team Driving Innovation
A key pillar of DevRev’s success is its globally diverse and high-performing team. Comprised of engineers, designers, and AI researchers from world-class institutions and companies like Apple, Google, and Salesforce, the team brings deep expertise across technology domains.
DevRev’s AgentOS platform supports low-code and no-code integration, democratizing access to AI tools for both technical and non-technical users. This approach empowers startups, enterprises, and SaaS businesses alike to embed AI in their workflows without the steep learning curve typically associated with enterprise software.
Future Prospects and Valuation
Following this Series A round, DevRev has achieved a valuation of $1.15 billion, reflecting both its technological promise and its early traction among Global 500 enterprises and fast-scaling SaaS unicorns. The company’s platform is already being deployed across a wide range of sectors, helping businesses shorten feedback loops, enhance customer engagement, and boost operational efficiency.
Looking ahead, DevRev aims to continue its momentum by adopting a strategy of smaller, more frequent funding rounds to build a resilient and diversified investor base. This agile approach will enable the company to respond to evolving market demands while maintaining long-term product vision and innovation leadership.
