DevRev, a customer relationship software company founded by former Nutanix CEO Dheeraj Pandey, has successfully raised $100.8 million in a Series A funding round led by Khosla Ventures. The company leverages artificial intelligence (AI) to enhance interactions among end-users, sellers, support teams, and product developers on a unified platform. Unlike traditional CRMs, DevRev uses AI-powered agents that handle tasks such as omnichannel conversations, ticketing, incident management, and code updates.
The Role of AI in DevRev’s Success
Vinod Khosla, founder of Khosla Ventures, praised the transformative potential of AI in enterprise customer support, emphasizing Pandey’s unique ability to integrate foundational models with enterprise systems. Navin Chaddha, Managing Partner at Mayfield Fund, highlighted DevRev’s collaborative approach and its role in the emerging cognition-as-a-service (CaaS) era.
A Diverse Global Team Driving Innovation
DevRev’s diverse global team includes experts from top universities and leading companies like Apple, Google, and Salesforce. The company’s AgentOS platform facilitates low-code integrations, making AI accessible for both new and experienced users.
Future Prospects and Valuation
The successful funding round, which brings DevRev’s valuation to $1.15 billion, reflects the company’s rapid growth, driven by deployments within the Global 500 and SaaS unicorn sectors. DevRev plans to continue expanding its investor base through smaller, more frequent funding rounds.
